Customer Service

Answering the Telephone

This 10 minute video shows some techniques on answering the telephone. It includes the phone greeting and asking permission to ask questions. This is ideal for anyone who answers the telephone in their role - especially if they have never been trained. It's also ideal for contact centre staff. 

This 10 minute video shows some techniques on answering the telephone. It includes the phone greeting and asking permission to ask questions. This is ideal for anyone who answers the telephone in their role - especially if they have never been tra...

There is no description for this course

Course content

    • Answering the Telephone
    • Workbook