Customer Service

Abusive Customers

This 10 minute video module explains what is included in abusive behavior from customers and ways of dealing with them. You will learn some response strategies, termination ideas and how to avoid being baited into the wrong kind of response.

This 10 minute video module explains what is included in abusive behavior from customers and ways of dealing with them. You will learn some response strategies, termination ideas and how to avoid being baited into the wrong kind of response.

There is no description for this course

Course content

    • Abusive Customer
    • Workbook