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  1. Home Home
  2. Course catalog
  • Info
    Business & Soft Skills

    10 Soft Skills You Need (ES001)

    Course rating is 3.9 stars
    Free
  • Info
    Teamwork

    4 Team Stages (LP076)

    Course rating is 4.5 stars
    Free
  • Info
    Customer Service

    A Positive Response to Customers (LP077)

    Course rating is 5 stars
    Free
  • Info
    Customer Service

    Abusive Customers (LP001)

    Course has no rating
    Free
  • Info
    Customer Service

    Acknowledge Customer Contact (LP080)

    Course has no rating
    Free
  • Info
    Customer Service

    Adding Value (LP082)

    Course has no rating
    Free
  • Info
    Administration

    Administrative Office Procedures (ES002)

    Course rating is 5 stars
    Free
  • Info
    Administration

    Administrative Support (ES003)

    Course has no rating
    Free
  • Info
    Sales & Marketing

    Advanced Google SEO (AX007)

    Course rating is 5 stars
    Free
  • Info
    Management & Leadership

    Agile Scrums (LP083)

    Course has no rating
    Free
  • Info
    Management & Leadership

    Agile Sprints (LP084)

    Course has no rating
    Free
  • Info
    Customer Service

    An Introduction to Contact Centres (LP002)

    Course has no rating
    Free
  • Info
    Customer Service

    Answering the Telephone (LP003)

    Course has no rating
    Free
  • Info
    Leadership

    Appreciation in the Workplace (LP087)

    Course has no rating
    Free
  • Info
    Business & Soft Skills

    Appreciative Inquiry (ES006)

    Course has no rating
    Free
  • Info
    Administration

    Archiving and Records Management (ES007)

    Course has no rating
    Free
  • Info
    Sales & Marketing

    Asking for the Business (LP091)

    Course has no rating
    Free
  • Info
    Business & Soft Skills

    Assertiveness and Self Confidence (ES008)

    Course rating is 5 stars
    Free
  • Info
    Business & Soft Skills

    Attention Management (ES009)

    Course has no rating
    Free
  • Info
    Customer Service

    Award Winning Telephone Techniques Criteria 1 - Time to Answer (LP092)

    Course has no rating
    Free
  • Info
    Customer Service

    Award Winning Telephone Techniques Criteria 10 - Value Add (LP101)

    Course has no rating
    Free
  • Info
    Customer Service

    Award Winning Telephone Techniques Criteria 2 - Professional Greeting (LP093)

    Course has no rating
    Free
  • Info
    Customer Service

    Award Winning Telephone Techniques Criteria 3 - Quality of Listening (LP094)

    Course has no rating
    Free
  • Info
    Customer Service

    Award Winning Telephone Techniques Criteria 4 - Call Control (LP095)

    Course has no rating
    Free
  • Info
    Customer Service

    Award Winning Telephone Techniques Criteria 5 - Product / Service Knowledge (LP096)

    Course has no rating
    Free
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